Return Policy:
- Sant Mobile offers a 3-day return policy. You can request a return within 3 days of receiving the product.
- To be eligible for a return, the product must be in the same condition as received, unused, and in its original packaging with all accessories included.
Steps for Return:
- Request a Return: Contact our customer support at returns@santmobile.com with your order details and the reason for the return.
- Inspection: Once the return request is submitted, we will inspect the product upon receipt and determine eligibility for a refund or replacement.
- Approval: If the product meets our criteria, we will process the refund or replacement.
Non-returnable Items:
- Products damaged due to misuse or accidents.
- Products without the original invoice.
- Accessories that show signs of wear and tear.
Replacement Policy:
- 3-day Replacement: If you receive a defective or damaged product, you can request a replacement within 3 days of delivery.
- Defective Products: The product will be replaced only if the defect is reported within 24 hours of receipt.
- Malfunction: If the product is not functioning properly within 3 days of delivery, a fresh replacement unit will be provided.
Conditions Not Eligible for Replacement:
- Physical damage reported after 24 hours.
- Electrical surges or user-caused damages.
- Customer dissatisfaction with defect-free products.
Refund Policy:
- Refunds will only be issued if a replacement product is unavailable.
- Refunds will be processed to the original method of payment within 7-10 business days after approval.
Important Note: Return shipping costs will be borne by the customer unless the product was delivered in a damaged or defective state.
For any support, please visit our support portal at support.santmobile.com.